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Most Frequently Asked Questions

What does it mean to be check free? It means no more checkbook, stamps and filing cabinet. It means paying all your bills with a point and a click, and with maximum efficiency. It means having more control. More certainty. More time.

Electronic billing and payment gives you the power to be check free. From your utility company to your dentist to your day care provider, you can pay everyone you pay now - anytime, anywhere - all with the click of a mouse. Schedule payments up to a year in advance, or schedule variable and recurring payments. Review pending payments and have access to full payment history.

No more spending hours a month writing out checks, balancing your checkbook, filing your bills, licking and stamping envelopes. Now you can pay all your bills online, from anywhere -- home, work or while on the road.

You can also receive bills electronically from a growing list of the nation's billers. The bill summary and/or full detail are accessible right on your screen. After viewing, simply click your mouse to authorize payment, and then store your bill for future reference.

Cooler, Better, Faster than Paper

Discover the convenience of electronic billing and payment. Receiving and paying your bills online is cooler, better and faster than paper. Once you enjoy the convenience of getting and paying your bills online, you will have more time for better things.

Benefits of our electronic billing and payment service include the ability to:

• Pay everyone you pay now, from your mortgage company to your child at college
• Save time - pay all your bills with the click of a mouse
• Receive some bills online, eliminating paper bills
• Schedule recurring payments that you make every month
• Have control of when your payments will be scheduled
• Save money - no more stamps!

It's the smart way to pay. Become check free.

Your Safety is Guaranteed

Rest assured that your online payments will be executed safely and reliably. All electronic payments processed through CheckFree are backed by the CheckFree Guarantee. This two-part guarantee provides protection from unauthorized transactions, and limits your liability for late-payment-related charges due to processing delays, so long as the payment is scheduled in accordance with the service

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  Pay all of your bills with no limit on the number of payments at NO Charge. No Postage, No Checks!

Most Frequently Asked Questions about Web Bill Pay

• Will my money be safe? Will my bill payments be made on time?
  CheckFree, the provider of our Web Bill Pay service, establishes a secure connection between your browser and the Bill Payment Processing Center. Everything you transmit is encrypted using 128-bit Secure Sockets Layer (SSL) technology.

  In addition, CheckFree provides guarantees that protect you against both unauthorized transactions and late payments. Suspect fraud? Just notify CheckFree properly within two business days of when you suspect an unauthorized transaction, and your liability will be no more than $50, just like for most major credit cards. Late payment? CheckFree will bear the responsibility for any late-payment-related charges (up to $50 per payment) should a payment arrive after its due date (as long as you scheduled the transaction in accordance with the service's terms and conditions).
  

• Will the system work?
  Our Web Bill Pay service is operated by CheckFree, the largest and most respected bill payment service provider in the country. CheckFree's Bill Payment Processing Center supports a 24X7 non-stop operation with state-of-the-art monitoring. It is equipped with the latest in firewall and security technology, and is supported by a combination of reliable, fault-tolerant, and redundant servers that guarantee 99% system availability.
  
  
• Where are my bill payments?
  The status of each of your bill payments is indicated on your Payment List within Web Bill Pay. Each bill payment is either pending, processing, or processed. If processed, your Payment List will indicate the date and manner in which your payment was delivered to the biller. If you have questions about a bill payment, you may inquire by calling Customer Care at 1-800-877-8021, 7 days a week, 7 am until 11 pm eastern time.
  
  
• Will money be taken out of my account before my bill is paid?
  No. Your account will be debited the same day your bill is paid, ensuring you earn the most interest on your money.
  
  
• When was my payment posted?
  Your Payment List will indicate when your bill payment was delivered to the biller. However, the biller must actually post your payment to your account with the biller. Our Web Bill Pay Customer Care personnel will help you research any problems or delays with the payment's delivery. In addition, Customer Care can contact the biller on your behalf to ensure your payment was received and processed appropriately