Most Frequently Asked Questions about Web Bill Pay
- Will my money be safe? Will my bill payments be made on time?
CheckFree, the provider of our Web Bill Pay service, establishes a secure connection between your browser and the Bill Payment Processing Center. Everything you transmit is encrypted using 128-bit Secure Sockets Layer (SSL) technology.
In addition, CheckFree provides guarantees that protect you against both unauthorized transactions and late payments. Suspect fraud? Just notify CheckFree properly within two business days of when you suspect an unauthorized transaction, and your liability will be no more than $50, just like for most major credit cards. Late payment? CheckFree will bear the responsibility for any late-payment-related charges (up to $50 per payment) should a payment arrive after its due date (as long as you scheduled the transaction in accordance with the service's terms and conditions).
- Will the system work?
Our Web Bill Pay service is operated by CheckFree, the largest and most respected bill payment service provider in the country. CheckFree's Bill Payment Processing Center supports a 24X7 non-stop operation with state-of-the-art monitoring. It is equipped with the latest in firewall and security technology, and is supported by a combination of reliable, fault-tolerant, and redundant servers that guarantee 99% system availability.
- Where are my bill payments?
The status of each of your bill payments is indicated on your Payment List within Web Bill Pay. Each bill payment is either pending, processing, or processed. If processed, your Payment List will indicate the date and manner in which your payment was delivered to the biller. If you have questions about a bill payment, you may inquire automatically via the Payment List or call Customer Care any time day or night.
- Will money be taken out of my account before my bill is paid?
No. Your account will be debited the same day your bill is paid, ensuring you earn the most interest on your money.
- When was my payment posted?
Your Payment List will indicate when your bill payment was delivered to the biller. However, the biller must actually post your payment to your account with the biller. Our Web Bill Pay Customer Care personnel will help you research any problems or delays with the payment's delivery. In addition, Customer Care can contact the biller on your behalf to ensure your payment was received and processed appropriately.